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Frequently Asked Question :

Some of the most common questions we have been asked are listed below. If you can't find an answer to your question here, then please contact us using our contact form.

Question and answer about Domain

Question:  What is a domain name?
Answer:  A domain name, a series of textual characters that identifies a specific IP address, uniquely identifies a website on the Internet. Domain names locate businesses, organizations, or other entities on the Internet. Domain names are easy to remember, easy to type alternatives to obscure URL's that you receive with free website hosting services. Using a domain name allows you to receive more visitors, less bounced emails, and the chance to make a lasting impression on the Web.

A great benefit of using your domain name is that regardless of how many times you change your access provider, your Email and website address will always remain the same.

Question:  Why and when were domain names introduced?
Answer: In the beginning there were IP addresses - long, cumbersome strings of numbers that represented computers on the Internet. You had to remember that a string of numbers, such as 199.6.46.3, would take you to a particular website. In 1984, a system was introduced known as DNS (Domain Name System), which translates easy to remember words and phrases (domain names) into IP addresses, saving us the trouble of memorizing all those numbers.

Question:  Do I need a domain name to have a website?
Answer: While a domain name is not necessary to have a website, it is recommended. Whether you are creating a family website or a business website, having a domain name allows your site to be more easily found and remembered.

Question:  How can I find out if the domain name I want is still available?
Answer: WEBTECHOST provides a domain name search engine that can instantly tell you whether or not the name is available. If a domain name is available, you will be given the option to register it. If a domain name is already registered, we offer the option to backorder the domain name, giving you a chance at purchasing it when it expires.

Question:  My domain is already taken! What should I do?
Answer: WEBTECHOST has partnered with snap names a leader in the domain name aftermarket, to offer you a domain name backorder service. If the domain name that you want is already registered, simply select the backorder option. Your domain name will be monitored and we will attempt to secure if for you as soon as it expires. Our backorder service saves you time and increases your odds of securing the domain name when it expires.

If you need a domain name right now, in addition to the backorder service, you could register alternate domains. Consider registering alternate domain name extensions, such as .cc, .to, .co.uk, .biz, .us, etc. Also, try variations of your name, including hyphens.

Question:  I don't have a website yet, why should I register a domain now?
Answer: Domain names are going at the rate of more than 200,000 a month. Registering your domain name now ensures your ownership of the domain name that may not otherwise be available when you want it. Once registered, that domain name is yours (provided that the registration and renewal fees are paid each year). You can hold onto it, use it, sell it or lease it. WEBTECHOST will store your domain name on our servers free of charge until you are ready to do something with it.

Question:  What characters are allowed in a domain name?
Answer: Regardless of the extension, all domain names must follow the same character rules... You can use letters (abc), numbers (123) and dashes/hyphens (---). Spaces are not allowed and the domain can't begin or end with a dash.

A little known fact is that you CAN have multiple dashes right next to each other. (e.g. domain-- names.com) Opened up a few more possibilities?

Question:  What type of domain names can I register at WEBTECHOST?
Answer: You can currently register .com, .net, .org, .biz, and .us domain names at WEBTECHOST.

Question:  How much does it cost to register a domain name?
Answer: Each domain name is also subject to an annual maintenance fee which varies depending on the domain/registry (see the registration form for full info).

Question:  How can I find out more about country domains (ccTLDs)?
Answer: WEBTECHOST offers a huge list of country and Alternate domains

Question:  I found a domain that has already expired - when can I register it?
Answer: In order for an existing domain name to be re-registered by anyone other than the current owner, it must be completely released by the Registry. Unfortunately, at the present time there is not a set schedule for releasing expired domain names. Most domains are released within a few months of their expiration. The best solution is to use our backorder Service. As soon as the domain name is released, we will attempt to secure it for you. There is no risk with the backorder service as you only pay if we successfully secure the domain name for you.

Question:  Can I pay by means other than a credit card?
Answer: No. At this time we are only able to accept cash, Bank transfer and bkash transfer.

Question:  How long will it take to register my domain name?
Answer: Your domain name is registered in a matter of minutes, provided the information correctly.

Question:  Once my domain name is registered, can anyone else take it?
Answer: Your domain name is registered in your name. So long as it has active DNS entries, all the required fees are paid and it's not in breach of any law, nobody else can either use it or take it without your consent.

Question:  What do I get with my domain name registration?
Answer: Once WEBTECHOST has successfully registered your domain name, we will then act as technical contact for your domain name as well as providing the two (2) required DNS servers on which to set up and store your domain name. With your domain registration, you will receive free email forwarding and free URL forwarding. Email forwarding is an email address @ your domain name (e.g. bill@microsft.com) that automatically forwards to your existing email account. URL forwarding allows you to forward your new domain name to your existing website.

Question:  How can I make sure my registration information is secure?
Answer: Your registration is submitted via our secure form. This form encrypts all of your registration information, ensuring the security of your transaction.

Question:  What if I misspelled my domain name?
Answer: Be VERY careful when registering your domain name. Once you purchase your domain, the order is non-refundable.

Question:  How can I register a .bd .in, .ca, or .mx domain through WEBTECHOST?
Answer: WEBTECHOST offers a huge list of country and Alternate domains. From Albania to Yugoslavia, we list them all! Visit this section for more information on registering specific country extensions (ccTLD's).

Question and answer about Web Design and Development

Question:  How much do you charge for your website design services?
Answer: It depends on what you want! A dynamic website design or a design where a lot of advanced programming has been used will cost you more than a simple html website. To be honest you would be better with a simple site, it will cost you a lot less and a simple design will be easier to get ranked well in the search engines. Visit our website design prices page for more information.

Question:  Do I need to use a website design company that is local to me?
Answer: Location in this business is totally unimportant. As long as you have a telephone and an email address that is all that matters. WEBTECHOST is Bangladesh based , but WEBTECHOST have world wide clients.Not only can everything WEBTECHOST need from you be emailed to us, but it is a requirement of our service. All text should be emailed to us (in a word document attachment if possible) and pictures should be emailed to us in jpeg format, or of course, if you do not have any suitable pictures for your website, WEBTECHOST can generate images from our stock library.

Question:  Are there any hidden charges for your website design or optimization services?
Answer: No! Once we have all the information about your requirements you will be given a price and that price will stand firm for both the website design and the optimization, if required. The only time a given price would change is if you want another page or any other material added before completion of the website.

Question:  Why should I use your website design services and not another company, and have you got a proven track record?
Answer: WEBTECHOST provide a one to one personal service and are friendly and accommodating. WEBTECHOST are always available by phone or email to answer your questions. Our website design prices are very competitive. WEBTECHOST are experts in search engine optimization, most website design companies are not. Therefore, our unique and major selling point is in the fact that our service is risk free. We design your website without asking for any payment in advance - not even a deposit. You could phone us up right now and we would start to design the first page of your site within the hour, ready for your viewing within 24 hours, and if you did not like it, there would be no charge. We are unaware of any other UK website design company offering this service to its potential customers.

Question:  How long will the design of my website take?
Answer: It depends. If you are just having a website designed and developed, about two weeks. If you are having optimization carried out as well, around three weeks. A lot depends on what your requirements are. WEBTECHOST like to tell everyone a month, that way WEBTECHOST don't make promises WEBTECHOST can't keep.

Question:  Can I see the design while my website is under development?
Answer: Yes! Once the design for the main page has been completed it will be uploaded to our server for your approval. After approval the rest of website will be developed.

Question:   Can I make changes to the website design or text content once it has been started?
Answer: Yes! The main page will be uploaded for your approval. If you want changes made to the design WEBTECHOST can do it then.

Question:   How much do you charge for updates?
Answer: WEBTECHOST only do updates to websites that WEBTECHOST design. Our minimum charge is $15 / £20 per hour. Saying that if it's just a small change WEBTECHOST usually don't make a charge!

Question:   I would like to use your website design service, what do I do now?
Answer: WEBTECHOST can be contacted about our website design services from the "contact us" or "Email" links in the navigation column on the left, or better still give us a call now using the phone number below.

Question:   How long does it take for a design to be completed?
Answer: The timescale of a project is generally dictated by the client. If you have a deadline in mind I will endeavor to meet it for you. The most common delay in the creation of a site is waiting for content (text/images) to be sent to me by the client.

Question:   I would like you to design my site, what do I need to do now/what is the process?
Answer: If you would like to use my services, firstly 'thank you', secondly to answer the question - basically all you need to inform me is of the domain name you would like to use and send me a brief idea of your requirements. You can check domain name availability. I will then purchase the domain in your name, purchase the right hosting package for your project and then based on your guidance, design an initial web page for you.

Question:   Do I need to buy a domain name and hosting?
Answer: No, We do everything for you.

Question:   How much will it cost?
Answer: Please see our Price List.

Question:   I am a small business owner. What can a website do for me?
Answer: A website can offer your business many advantages, including a: More professional company image Improved branding Increased sales Inexpensive advertising Edge on the competition Better customer relations A website can help your business reach new customers, keep you in closer contact with your current customers, and enable you to respond quickly and efficiently in a rapidly changing market.

Question:   After designing the web-site, if it needs to be updated what is your maintenance fee to do this?
Answer: WEBTECHOST offer free technical support and 30 days free maintenance/updates is provided following site completion, installation and publishing. If you anticipate minor changes/updates on an infrequent basis after the 30 day grace period, website maintenance requests are invoiced at $20.00 per hour in 15 minute increments, after all maintenance requests have been completed to your satisfaction. NOTE: UP TO 2 HOURS OF MONTHLY EDITS/UPDATE TIME IS BUILT INTO OUR HOSTING ACCOUNTS!

Question:  Would WEBTECHOST need to use your company to revise and update our website?
Answer: You can call on us at any time to revise and update the website. This is an ongoing service WEBTECHOST provide to all our clients. Or, in the alternative, you can select any designer of your choice. After WEBTECHOST have completed a website, WEBTECHOST will provide you with (1) all the source files and code (2) a document which contains all the passwords, usernames, database information and any other information related to the website. Any experienced web designer should be able to follow through.

Question:  If there are any problems, how are they corrected? Support service?
Answer: If there are problems with the website's functionality, that would be our responsibility. You are hiring a web designer/developer to not only design your website, but make sure it is functional across all platforms and make sure your users are getting the most benefit from your website. If there is a server related problem, your web designer would interact with the web hosting company to resolve those problems. WEBTECHOST have close relationships with several hosting companies and understand how they work and speak their "language."


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